Troubleshooting: SharePoint Invite Emails Not Coming Through
Are you trying to share a SharePoint site with an external user, but the email invite just isn’t showing up? It’s frustrating when the invites seem to vanish without any clear explanation. If you’ve selected “Send Invite” and nothing happens, it’s likely due to a simple oversight: the logged-in user might not have an associated email address.
Why Does This Happen?
When sharing a site externally in SharePoint, the process typically sends an email to the recipient with the invitation. However, if the person sending the invite doesn’t have a valid email address associated with their account, the email won’t be sent. What’s tricky here is that there’s no warning message to let you know this is the case. The invite simply doesn’t go through.
How to Fix It
- Check the License of the User: Ensure that the user attempting to send the invite has an active Office 365 license. Without a valid license, the system won’t be able to send external invites.
- Verify the User’s Email Address: Sometimes, users may be logged in without an email address attached to their Office 365 account. Make sure the account has an email address that can be used for external sharing.
- Send the Invite Again: After ensuring the user has a valid email and license, try sending the invite once more. The invitation should go through without any issue.
Final Thoughts
It’s a small step, but one that can save you a lot of time and frustration when working with external collaborators. SharePoint’s functionality is powerful, but sometimes it’s the simple things like ensuring your account settings are correct that make all the difference!
Hope this helps save someone else some time troubleshooting!